We make most of our mats to order to your specification and therefore production time can take up to 5 working days. As soon as your order is ready it will be dispatched with a courier delivery service. You will receive an email update with tracking number to confirm this. The courier will normally delivery your item within 1-2 working days after the dispatch date for UK customers, it will take longer for international shipments.
Please note that international shipments may be subject to import taxes and duties levied by customs authorities in some destination countries. When customs security checks are required, it can cause delays beyond the original delivery timelines. Depending on a country’s import laws, international orders may also be subject to extra taxes upon delivery.
Recipients of orders will be responsible for all import taxes and customs duties levied by their respective destination countries. All taxes are imposed by government custom authorities; thus, they receive 100% of these charges. Failure to pay the applicable fees might result in delays in the shipping process.